Enabling your marketing manager
Measuring results; Setup email marketing; Segmenting the target market; Personalizing the communication; Running promotions; Executing a Campaign; Automating Upselling activity
Enabling your salesforce
Optimizing the Sales Rep's dashboard; The Sales Process; Entering a new Lead; Entering a new Contact; Activity Management - Calls, Events, Tasks; Email, Templates & Outlook Integration; Opportunities; Estimates; Sales Orders and Forecasting
Enabling your sales manager
Automating & Standardizing the Sales Process; Optimizing the Sales Manager's dashboard; The online lead form; Importing new leads; Automated assignment of new leads; Standardizing communication with your customers using templates; Quota Management; Forecasts; Assessing Productivity, Reporting
Optimizing your customer support
Automating & Standardizing the Support Process; Optimizing the Support Manager's dashboard; Auto-creating tickets using the online case form; Auto-creating tickets received by email; Automated assignment of new tickets; Standardizing communication with your customers using templates; Building a knowledge base; Manual & Automated Escalations; Reporting